Privacy Policy

Abled Care Services is committed to ensuring that the privacy, dignity, and confidentiality of all customers are upheld according to the following legislation:

• The Privacy Act (1988)
• The United Nations Convention on the Rights of People with Disabilities

The right to privacy, dignity and confidentiality includes:

• Maintaining customer records securely.
• Providing clear information about what information is kept, where it is kept and how it is used.
• Enabling customers to access their personal information.
• Enabling customers to make changes to their personal information.
• Treating all customers with respect.
• Maintaining personal information within Abled Care Services unless consent is provided for that information to be shared with a third party.
• Ensuring that customers understand that there are some circumstances whereby their information may be shared without their consent.

Responsibilities

Management

It is the responsibility of Abled Care Services team.

• Maintain systems that ensure customer privacy, confidentiality and dignity is upheld by all Abled Care Services Workforce all the time.
• Communicate this system to all employees and Customers.
• Review this system and policy on a regular basis.
• Modify the system accordingly.

Employees

It is the responsibility of the Abled Care Service Team to:

• Engage in all training regarding the Privacy Policy and system.
• Always uphold the privacy, confidentiality, and dignity of the customer
• Report any issues with the Privacy system to Abled Care Services management as soon as is practical.

Participant/ Clients

It is the responsibility of Abled Care Service participant/Clients to:

• Let the Abled Care Service team know if they would like more informationregarding the Privacy Policy, or whether they would like a copy of the Policy itself.
• Sign the relevant release of information consent forms.
• Raise a complaint with Abled Care Services if any issues arise relating to their Privacy of information.

Policy documentation

1. We respect your privacy

• Abled Care Services respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
• “Personal information” is information we hold which is identifiable as being about you.

2. Collection and use of personal information

• We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
• You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates or service you may receive. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys/or promotions, at Abled Care Service we will never ask you to provide any financial or credit card information.
• Additionally, we may also collect any other information you provide while interacting with us.
• We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.
• We may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, available to you. We may use your personal information to improve our products and services and better understand your needs.
• We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

3. Disclosure of your personal information

• We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of your services.
• We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
• We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Abled Care Services, abledcareservices.com.au
• Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.
• If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
• By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

4. Security of your personal information

• Abled Care Services is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.
• The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

5. Access to your personal information

• You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at contact@abledcareservices.com.au
• We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

6. Complaints and Changes about Privacy Policy

• If you have any complaints about our privacy practices, please feel free to send in details of your complaints to on contact@abledcareservices.com.au. We take complaints very seriously and will respond within 2 business days of receiving written notice of your complaint. 
• Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 

7. Website

• When you come to our website (www.abledcareservices.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
• We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
• Our website may from time-to-time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this website or other websites you visit.
• Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Abled Care Service is not responsible for the privacy practises of others such websites. We encourage our users to be aware when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

References

• United Nations Convention on the Rights of People with Disability
• Privacy Act 1988
• Australian Consumer Law
• NDIS Practice Standards
• NDIS Code of Conduct (NDIS Providers)
• https://www.myagedcare.gov.au/
• The Office of the Information Commissioner – http://www.oaic.gov.au/

Documents

• Abled Care Services Privacy Dignity and Confidentiality Policy.
• Abled Care Service Consent Policy.
• Abled Care Services Consumer Rights.
• Abled Care Services Support and planning Policy.
• Abled Care Service :  Service Access, Service Provision, Information and record keeping , Individual Needs, Continuous improvement and collaboration policy